Privacy Policy

Information we may collect

When you visit or use Locowin Casino, we may collect information that identifies you, relates to your account, or helps us understand how the website is used. The information collected depends on the services you use, the choices you make and the information required to meet security and legal obligations.

Table of contents

Account and identity information

This may include your name, date of birth, contact details, login information, country or state of residence, and other information you provide when registering, updating your account or contacting us. We may also keep details about your preferences, requests, communications and interactions with customer support.

Verification and compliance information

To help confirm your identity, protect accounts and meet applicable obligations, we may request verification documents or other evidence. This may include identity documents, proof of address, information about the source or ownership of funds, and related verification information. We may also record the results of checks carried out to prevent fraud, money laundering, underage access, account misuse or other prohibited activity.

Payments and transactions

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction, but payment information may be handled directly by the relevant provider according to its own privacy terms.

Technical, device and usage information

When you use our website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the site. We may also receive information from cookies and similar technologies.

How we use personal information

We use personal information for purposes connected with operating Locowin Casino, providing services, protecting players and meeting our responsibilities. We aim to collect and use information that is relevant to those purposes and to avoid using it in ways that are incompatible with the reason it was collected.

Create, maintain and administer your player account.
Process deposits, withdrawals, wagers and other account transactions.
Confirm your identity, eligibility and account information.
Carry out security, anti-fraud, risk and responsible gambling checks.
Detect, investigate and prevent suspicious, unlawful or prohibited activity.
Provide customer support, respond to questions and resolve complaints.
Maintain, test, improve and secure our website, systems and services.
Send service messages about your account, transactions, security or important changes.
Send marketing or promotional communications where permitted and where you have given the required consent or otherwise have a lawful basis.
Meet record-keeping, reporting and other obligations that apply to gambling services.
Protect our rights, players, staff, service providers and the wider security of our operations.

Where we rely on your consent for marketing or another optional use, you can withdraw that consent. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop communications that are necessary to operate your account or provide important service information.

Cookies, sharing and storage

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. We may use them to keep you signed in, remember settings, support security, understand website performance and measure how services are used. Some cookies may be provided by service partners that help us operate or analyse the website.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website functions may not work correctly, and your preferences may not be remembered. Browser controls differ, so you should check the settings and help information for the browser or device you use.

When information may be shared

We may share personal information where this is reasonably necessary for the purposes described in this policy. This can include sharing with payment providers, identity and verification providers, technology and hosting providers, customer support providers, security and fraud-prevention services, professional advisers and other suppliers that help operate the website. These parties should only receive information relevant to the services they provide and may be subject to confidentiality or privacy requirements.

Information may also be disclosed where required or permitted by law, in response to a valid legal or official request, to protect rights and safety, to investigate suspected wrongdoing, or in connection with a business transfer or change in service arrangements. We do not treat personal information as a product for unrelated sale.

Security and storage

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private and notify support if they suspect unauthorised account activity.

Personal information may be stored or processed by us or by service providers in locations inside or outside Australia. Where information is handled by providers, we take reasonable steps to select arrangements designed to protect it. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@locowincasino.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or changing account details. This is intended to protect your information from unauthorised access.

Access: ask what personal information we hold about you and request a copy where appropriate.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details.
Deletion: ask us to delete your information where it is no longer required and there is no overriding reason to retain it.
Marketing consent: withdraw consent to optional marketing by contacting support@locowincasino.wtf or using an unsubscribe option in a marketing message where available.

A deletion request may not remove every record immediately. We may need to retain certain information for security, dispute handling, transaction records, responsible gambling processes or a period required by law. We may also keep a limited record of your request and any action taken to demonstrate that it was handled appropriately.

Changes to this policy

We may update this Privacy Policy when our services, practices or legal responsibilities change. The updated version will apply from the date it is made available on the website unless a different date is stated. We encourage you to review this page from time to time. If a change is significant, we may provide a notice through the website or another suitable channel.

If you have a question about this Privacy Policy, how information is used, or a request about your personal data, please contact support@locowincasino.wtf.

Handpicked for You

2024 Hit Slot

Football tap

Burning Slots Cash Mesh Ultra Dice

Queen Of The Tribes

The American Bingo

Fuel the Mule Tophit